Live plants: Live plants must be returned within 14 days after the ship day for a full refund. Customer is responsible for and pays for the return shipping fee.
All other items Items must be returned within 30 days after the ship day for a full refund. Items must unused and in new condition. Customer is responsible for and pays for the return shipping fee.
14 Day Live Plant Guarantee:
Plants and all living things require maintenance and care. Customers are solely responsible for care and maintenance of the plant. We ship out the healthiest plants that we have in stock to ensure that you get the highest quality possible. This is why we guarantee our plants for 14 days from the date it arrives! If plant dies within the 14 day period, we will issue you a refund or credit for the dead bamboo (shipping fees are non-refundable). Most companies will not provide any guarantees for living plants. We are so confident in our products, we want our customer to have a peace of mind while shopping with us.
If possible, please make sure someone is home to receive the package or ship the package to a business address.
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I just wanted to say thank you so very much Kaptiva Imports for the replacement of my vase. My daughter and I just love the lucky bamboo plants and...Read More ->