I placed an order online for delayed shipment. I ordered a party arrangement with 3 stalks (2 short and 1 long). I also had them tie with the gold twisty, rocks, and label. The plants came well packaged and healthy. They were larger than I had thought and in perfect health. buyluckybamboo.com sent more rocks than needed and even an extra arrangement of bamboo just in case. Shipment came on time despite not having the full set of pots previously ordered. The service took care of it promptly and to my full satisfaction. Thank you for the great arrangements.